Frequently Asked Questions

For products purchased online, you will receive an email confirming your order, then you will be contacted to schedule delivery, and finally you will be emailed when your order has shipped.

The process for all other orders:

1. Please Request a Quote to receive an estimate.

2. You will receive an estimate, or, for more complex projects, you will be contacted by a Project Advisor to discuss your project before receiving an estimate.

3. Review the estimate and confirm product selections, including sizes, materials, options, colors, textures, and quantities. Either approve the estimate or request changes via email to estimating@tournesol.com.

4. If no additional information is required, you will receive an Order Acknowledgement. For products ordered with options, you will be contacted by a Project Coordinator.

5. To release the product into production, make your deposit payment as indicated in the Order Acknowledgement.

5. For more complex projects, our Project Management and Engineering teams will work with you to create the required shop drawing package. Please be aware that this process may take longer to complete.

6. You will be contacted shortly before the product is ready to ship to coordinate the balance payment. Once the final payment has been received, the order will be shipped to the address you provided. If you haven’t yet prepared to receive your products, speak to the Project Coordinator about the delivery site and what to expect. A forklift is usually required to unload pallets from the carrier's truck, but we may be able to provide additional delivery services.

Purchases made online are paid in full at the time of order. Shipping for large or mixed-material orders may quote freight separately.

For all other products:
A 50% deposit is due to begin production. The balance payment must be arranged prior to shipping.

We accept payments by check, credit card, or wire transfer. Note: Credit Card payment(s) toward invoices over $25,000 will incur a 3% processing fee even if the payment is split so each transaction is below $25,000. If you want to proceed with your credit card, please contact your Project Coordinator who will send you a secure credit card payment link.

Lead times vary by product and depend on the quantity of items purchased. For product lead times, consult the product listing pages.

Colors and textures may appear different from a computer monitor to a physical sample. For example, color shades and hues vary between FRP, GFRC, and Powder-Coated textures. Ensure your finish matches your choice since you can order up to four samples on our Order Samples page.

We have a few product categories and each product has a downloadable Product Details page, describing available sizes, shapes, measurements, weights, soil volumes, and recommended container irrigation modules (for planters). Detail pages are located toward the bottom of each product’s page in the Downloads section.

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We provide CAD & Models in .PDF, .SKP, .SAT, and .DWG file formats. To download the drawings, please see our CAD & Models.

Tournesol products are made to order for commercial application. Exact lead times are provided once your order is received. At checkout, choose your delivery method:

Curbside Delivery with Liftgate: driver unloads and places your item(s) curbside. No forklift needed.

Standard Freight Delivery: a forklift must be available on site to receive the delivery.

Orders over $40,000 or with mixed product types are quoted separately after checkout. We offer scheduled delivery to commercial and residential addresses. Deliveries do not include unpacking or removal of packing materials.

Our commercial-quality products are heavy; weights are listed in the Product Details for each product. Shipping is provided through a third-party freight company and includes a scheduled delivery. A forklift or equivalent is required already on site to unload products from the delivery truck. Speak to your Project Coordinator to verify that the equipment on site will meet the needs for unloading the truck(s). Additional freight services may be necessary.

There are assembly and installation instructions for all products which require them. These instructions can be found on the product page in the Downloads section. Some instructions are also available in Spanish. If you have trouble locating or understanding instructions, please call 800.542.2282 for assistance.