After receiving a sales estimate, make your product selections, with your choice of materials, sizes, colors, and textures. Sign and return your estimate or submit your Purchase Order via email to firstname.lastname@example.org. Once ordered, you will be contacted by a Customer Service Coordinator. Assuming your information is complete, you will receive an Order Acknowledgement email confirmation with an estimated ship date. Upon receipt of payment or deposit, your products will move into production and will ship to the address you provide.
A materials-only 50% deposit is due to move the order into production and the balance must be arranged prior to shipping. We accept payments by check, credit card, or wire transfer. Note: Credit Card payment(s) toward invoices over $25,000 will incur a 3% processing fee even if the payment is split so each transaction is below $25,000. If you would like to proceed with your credit card, please contact your Customer Service Coordinator (CSC) who will send you a Credit Card Authorization form for you to sign and a credit card payment link.
Lead times depend on quantity and product availability. Our products are made-to-order, and, in most cases, standard products take 4-12 weeks.
Colors and textures may appear different from a computer monitor to a physical sample. For example, color shades and hues vary between FRP, GFRC, and Powder-Coated textures. Ensure your finish matches your choice since you can order up to four samples on our Materials & Finishes page.
We have a few product categories and each product has a downloadable Product Details page, describing available sizes, shapes, measurements, weights, soil volumes, and recommended container irrigation modules (for planters). Detail pages are located toward the bottom of each product’s page.
Shipping depends on the quantity of products being shipped. Planters will be wrapped individually and on pallets; they may ship stacked. In those cases, unwrapping instructions are sent along with the shipment.
Most often, a forklift will be required to unload the pallets from the carrier's truck (which is arranged by the customer). Lightweight GFRC products on an order ship on a flatbed truck and require a forklift, possibly with extended forks and/or hoisting.
For our range of project categories, there are various instructions available on product pages with downloadable details to help with installation.